If you’re having trouble connecting to an agent in R1Soft Backup, here’s what you can do:
a) On the client-server, check the status of the CDP agent using the command “/etc/init.d/cdp-agent status”.
b) If it’s not running, start it with “/etc/init.d/cdp-agent start”. Then, test the connection for the policy on the backup server.
c) If the CDP agent is running on the server, allow our backup server’s IP and port in the CSF and iptables settings on the client-server.
We hope these steps help you troubleshoot agent connection issues. If you still have questions, don’t hesitate to reach out to the host.co.in technical team via live chat.