If your website shows the default cPanel page instead of your intended content, it could be due to a variety of reasons. Let’s explore them one by one and understand how to resolve the issue.
Possible Reasons for the Default cPanel Page Issue
1. IP Address Modification
- When your hosting account is moved to a dedicated IP address, it takes up to 4 hours for the changes to propagate.
- During this time, the server may load the default cPanel page.
2. Recently Added Domain or Subdomain
- After adding a domain or subdomain in cPanel, it takes about 10 minutes for the configuration to complete.
- Accessing the domain before this period may show the default cPanel page.
3. Subdomain Not Configured
- If you attempt to access a subdomain that hasn’t been created or is still being configured, the default cPanel page will appear.
4. Incorrect A Record or IP Address
- If the domain is redirected to an incorrect IP address using an A record, it won’t load properly.
- Verify the domain’s IP address in cPanel » General Information panel – Shared IP Address and ensure it matches the hosting server.
5. Accessing Specific Subdomains (FTP or Mail)
- For FTP access: Use an FTP client instead of the subdomain
ftp.my-domain.com. - For Mail access: Use one of the following URLs to access mailboxes securely:
http://my-domain.com/webmailhttps://my-domain.com:2096(Replacemy-domain.comwith your actual domain name.)
6. Domain Re-added to cPanel
- If a domain or subdomain was removed and re-added to cPanel, wait at least 10 minutes before attempting to access it.
Conclusion
These common scenarios explain why your website might show the default cPanel page. By identifying and resolving the issue, you can ensure your website loads correctly.
For further assistance, feel free to contact the host.co.in team, available 24×7 to support you.