What to Do When the Connection to an Agent Fails in R1Soft Backup?

If you encounter a failure while connecting to an agent in R1Soft Backup, follow the steps below to resolve the issue efficiently:

Step 1: Verify Server Billing Status

Check the billing status of the server in question to ensure it is active and not suspended. An inactive or suspended server may disrupt the connection.

Step 2: Check the CDP Agent Status

On the client server, verify the cdp-agent status by running the following command:

/etc/init.d/cdp-agent status

If the agent is not running, start it using the following command:

/etc/init.d/cdp-agent start

Once started, test the connection for the backup policy on the backup server to ensure it’s working correctly.

Step 3: Adjust Firewall Settings

If the cdp-agent is already running, check the firewall settings on the client server:

• Allow the backup server’s IP and port in CSF (ConfigServer Security & Firewall) and iptables.
• Ensure no restrictions are blocking communication between the R1Soft backup server and the client.

Additional Tips

• Always monitor your server logs for potential errors.
• Restart the backup server after making firewall adjustments, if necessary.

If the issue persists, feel free to contact the host.co.in support team for expert assistance. Our live chat and ticketing support channels are available 24/7 to help resolve your queries.