What is the importance of 24×7 Hosting support?
One of the biggest complaints that most of the people have with their Web Hosting Service Providers is a lack of customer support they are getting. Few Web-Hosting providers offer support through Live-Chat, email and phone support while others are available only via email. In most cases, email support works fine but you should be wary if a potential Web Hosting provider has no telephone number available in case of an emergency or if you need to speak with someone directly. Response times to support questions can vary widely from Host to Host.
Some may take only a few minutes to get back to you while others take days. So it is very important to find out what type of support any potential Web-Hosting provider offers.One best way to do this is to contact them several times and see how quickly they get back to you. However, be aware that some Hosting provider respond very quickly to sales questions but once they have you as a customer, support response times may drop dramatically. Some Web Hosting providers offer support 24 hours a day, 7 days a week, while others have set hours.