Over the past four years, the demand for references on best practices for service management and IT governance methods have been widely explored and shared by the IT community worldwide.
The structures of interest in activities and processes that are more efficient and globally recognized, comes as one of the greatest challenges for the enterprise users that becomes more evident: the difficulty in balancing the demand for services in relation to the availability and quality of services offered.
The primary goal of IT is to satisfy customers through their areas of service delivery that are sustainable and economically satisfactory(such as cloud hosting solutions). But then why can not we achieve it? Why do we feel insecure to negotiate and contract our services? This and other questions – as if we are really doing the best possible with respect to the planning, structuring, organizing, updating, improving services and IT professionals – not insist on silence.
The answers to these questions depend heavily on each market we analyze, but the consequences we face are very simulares. They range from serious complications with projects to implement services that enabled the business strategy to the inability to perform everyday tasks, such as user support.
In many cases this leads to service procurement, purchases that do not follow the patterns of the companies, the company’s loss of credibility and harsh criticism for managers of technology companies. There is a major effort to reverse this situation and improve the quantity and quality of services used by the business areas.
This lack of control can and should be corrected with the implementation of good governance practices in the company. Who observes and follows the suggestions, realize that the adoption of these forms of work, proven efficient and effective, are pure common sense.
Play what companies gained prominence after years, learning from the mistakes made by selecting the most efficient methods we take advantage of working methods developed and offer this knowledge in the form of services that bring competitive advantage to the business should occupy more positions on the agendas of corporate executives.
The results speak for themselves: significant improvement in the company’s financial results, increased satisfaction of customers and end consumers, adequacy of IT investments to generate better yields, control IT costs, defining roles and responsibilities, better integration of IT with other areas of the company, higher employee retention, increased employee satisfaction and most importantly a better balance between personal and professional life.