Certificate Not Trusted : SSL Certificate Error

It is very common to receive an issue when you visit a website through a secure connection. The most commonly seen error is that the certificate is not issued by a trusted authority.

Below described are the exact warnings you will see based on the browser you are using :

Google Chrome : “The site’s security certificate is not trusted”

Firefox : “The certificate is not trusted because the issuer certificate is unknown.”

Internet Explorer 7 : The security certificate presented by this website was not issues by a trusted certificate authority.”

Safari : “Authentication failed because the server certificate is not trusted.”


Your browser does not trust the SSL certificate if it shows the above mentioned error messages. It is because the SSL certificate is not signed by a certification company that the browser recognizes.

Two reasons for the browsers to display the error messages:

  • Your website uses a self assigned or free SSL certificate
  • Your website is using a private SSL certificate but is missing a Certificate Authority (CA)

Case 1 : We recommend you to purchase a private SSL certificate which is issued for your specific domain by a trusted authority, considering that you are using a self assigned or free SSL certificate.

Case 2 : We recommend you to reinstall the SSL Certificate with the correct CA bundle. SSL vendor or your web hosting services provider include the CA bundle in the private SSL certificate and thus it is provided.

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