5 Ways AI Can Aid an eCommerce Business

Artificial intelligence (AI) technology, which was once just a part of science fiction, is now an integral part of every company’s daily business. AI stands for algorithms that observe and grasp human patterns in order to find behavioral patterns for an online retailer.

Today, AI is utilized in the online sector to improve the shopping experience and boost conversion. Data on consumer behavior is gathered by smart algorithms and used to create more effective and successful business strategies.

This post outlines the 5 ways AI can help your online store grow.

1. Voice commerce and virtual assistants

Bots known as eCommerce virtual assistants use machine learning and language processing techniques to comprehend user inquiries and offer the appropriate support. Since Google Assistant, Alexa, and Siri are all well-known by this point. This is not a novel piece of technology.

Virtual assistants are preferred by eCommerce businesses because they are available around the clock. And have no trouble responding to basic customer questions. Virtual assistants are capable of managing inventories and conducting product research, among other tasks. Virtual assistants offer customers quick and simple access to information.

In truth, voice recognition technology has been around for quite some time. However, voice commerce has grown significantly in recent years. In essence, voice commerce is a technology that enables users to conduct searches or make purchases using their voices. Due to its speed and convenience—users don’t have to waste time trying to type the right words—users prefer voice commerce.

2. Online store customization

eCommerce Personalization is the process of tailoring the shopping experience to each individual user’s requirements, problems, choices, and preferences. To put it another way, it refers to the practice of tailoring the internet shopping experience by actively and effectively displaying content (whether it be products, services, or campaigns) to the user based on their previous purchases, browsing habits, click-through, etc.

Personalization is a great way to keep customers interested, encourage repeat business, and boost conversion. Moreover, with more people turning to internet shopping in the last few years as a result of COVID-19, developing individualized experiences is more crucial than ever.

Personalization was already a part of the eCommerce sector before AI started to play a significant role in the tech sector. Although with limited value. Before the widespread adoption of AI-based techniques, personalization involved either pasting the recipients’ names into bulk emails or relying solely on demographic segmentation. The times have altered, though.

Technology is certainly proficient in accomplishing so much more. Customers, however, are probably more important because they anticipate more from you.

For a while, the rapidly expanding world of eCommerce has been advancing to new deep levels of personalization thanks to the ever-improving developments in Artificial Intelligence and machine learning technologies. Since computers can now swiftly process large amounts of data, real-time analytics and optimization are now possible.

Consider this: content plays a major role in eCommerce stores. Every day, they receive numerous visitors and sell even more products. Therefore, an algorithm can quickly identify patterns in consumer behavior by analyzing the data in real-time. If a team of people were to do it manually, it would take a long time.

With individualized product suggestions, you can profit from clients’ propensity for impulse purchases. Try to upsell or cross-sell items by making suggestions at the checkout based on the choices, patterns, and preferences of the customers.

Or give them offers and coupons based on the brands or categories they like best. Increase average order value by providing suggestions based on the most well-liked items or items bought by other customers who share your preferences.

3. Searchandising (also known as Smart Search)

When visiting an eCommerce website, the majority of users immediately go to the search bar. These customers are therefore more likely to convert than those who are just browsing.

They need to find what they are searching for, which is the issue here. The search results may be pertinent to the keywords they entered, but that does not automatically imply that they are appealing. With search engine marketing, AI can significantly aid eCommerce.

The term “searchandising” refers to a combination of “search” and “merchandising,” which combines marketing techniques with online search methods. By incorporating cutting-edge features like suggested product listings, recent searchers, navigation, faceted search, relevant queries, and more, searchandising makes use of established search techniques.

eCommerce platforms have begun to recognize the benefits of implementing these cutting-edge search solutions in order to make use of behavioral data and provide profitable, personalized, and consumer-friendly search experiences.

4. Online Store Automation

Today’s online stores must be accessible round-the-clock and through a variety of channels. For eCommerce businesses, automating customer support can result in time, energy, and financial savings.

Fortunately, AI has once more shown that it can be a huge help to online businesses. AI plays a crucial role in assisting eCommerce business owners when it comes to automation. Repetitive tasks are rising along with the success of the eCommerce industry.

Workflows in the front- and the back end made simpler by automation, which is in charge of carrying out these repetitive and routine tasks.

The presentation of new products across channels, the coordination of sales, the implementation of discounts for devoted customers, the identification of high-risk transactions, and many other tasks can all be automated with AI.

Additionally, by offloading the responsibility of responding to routine inquiries, eCommerce business owners are free to focus on more complex requests.

5. CRM-Enabled Effective Sales Process

Your eCommerce sales increased by AI in a variety of effective ways. The best way to do that is by incorporating AI into your CRM. With AI, you can modify your problem-solving options, develop a potent sales message, and increase your customer base.

As was mentioned at the outset of this post, many AI systems, like Siri or Google Assistant, support voice input and natural language learning. They make it possible for a CRM system to respond to consumer inquiries by addressing any queries or issues that a customer may have, resolving their issues, and even identifying new prospects.

Additionally, some AI-driven CRM systems can perform these tasks concurrently, saving businesses time and energy. Also, an AI-driven CRM system boosts conversion by raising customer satisfaction.


eCommerce has already undergone a significant change as a result of AI and machine learning technologies, and this change will only continue. An eCommerce company can analyze the massive amounts of data it receives every minute without any hassle thanks to AI. The need for this type of technology in eCommerce will only increase over time.

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